Privacy Policy
Last updated: July 2026
1. Information We Collect
We collect information you provide directly, including your name, email address, phone number, username, and profile photo. We also collect data generated by your use of the Service, such as event preferences, ticket purchases, saved events, friend connections, messages, and device information for push notifications.
2. How We Use Your Information
We use your information to create and manage your account, process ticket purchases and payouts, send order confirmations and event reminders, facilitate social features like messaging and guest lists, provide customer support, prevent fraud, and improve our Service.
3. Payment Processing
Payment information is processed securely through Stripe. We do not store your full credit card details on our servers. Stripe handles all payment data in accordance with PCI-DSS standards. Transaction records, including amounts and fees, are retained for accounting and legal purposes.
4. SMS and Push Notifications
If you opt in, we may send SMS text messages and push notifications for event reminders, ticket confirmations, and important updates. Standard message rates may apply. You can manage notification preferences in Settings or opt out at any time.
5. Sharing of Information
We share your information with event organizers for ticket fulfillment, with Stripe for payment processing, and with service providers who help us operate the platform. We may disclose information when required by law or to protect our rights and safety. We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as your account is active. When you delete your account, we remove your profile, social connections, messages, and notifications within 30 days. Financial transaction records are retained as required by law but are anonymized to remove personally identifiable information.
7. Account Deletion
You can delete your account at any time from Settings > Account Controls > Delete Account. This permanently removes your profile, friends, saved events, messages, reviews, and notifications. Ticket purchase records are retained for accounting purposes but are anonymized.
8. Data Security
We implement industry-standard security measures including encryption, secure data storage, and access controls. Payment data is handled exclusively by Stripe. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location (e.g., GDPR, CCPA), you may have the right to access, correct, export, or delete your personal information. To exercise these rights, contact us at support@swyft.app. We respond to verified requests within 30 days.
10. Children's Privacy
The Service is not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it promptly.
11. Third-Party Links
The Service may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact
For questions about this Privacy Policy or your personal data, contact us at support@swyft.app.